Return & Exchange
Can I return defective,damaged or incorrect items?
If your product is defective, damaged, or incorrect at the time of receipt, please contact us at [email protected] with your order number and valid photo proofs within 48 hours.
We will check and provide a replacement or issue a refund for you.
How to return the items?
1. The products must be in their original packaging with all tags attached.
2. Contact us at [email protected] with your order number and the reason for return and the photos of the product you received.
3. When received the returned package, we will check the package’s conditions.
4. Once confirmed, our customer service will deal with it for you.
When will I receive the refund?
1.If the order is canceled before shipment, we will process the refund after receiving your cancellation request.
2. If it is a return order, we will process the refund after receiving the returned package.
Whether it's cancellation or return, once the refund is processed on our end, we will email you a confirmation.
3. Also, it usually takes 0-15 business days for the refund to be credited to your account, depending on your bank or payment service.
We can't control the processing speed of your card bank. Please ask the card bank for detailed information.
